Where are you located?

We are located in Boise and serve the Treasure Valley and McCall regions.

What is the reservation process?

Please contact us with the date and location of your event and the items you are interested in. We will then send you an estimate and a contract. We require a non-refundable reservation fee of 50% of your estimate as well as a signed rental agreement in order to secure your date. We accept all major credit cards.

Orders are confirmed once a deposit has been made and all paperwork is signed. The remaining 50% balance is due 14 days prior to your event.

Do you deliver?

Flying China provides delivery services up to 2 hours from Boise, ID.  Delivery charges vary depending on the location of delivery and pick-up. The delivery fee includes delivery and return pick-up at the end of your event. Our normal delivery days are Tuesday through Sunday. 

If your heart is set on vintage china for your event, but you are outside of our normal delivery range, please give us a call and we will do our best to work with you!

Can I pick up items myself?

Yes, but please keep in mind you’ll need a van or SUV to safely transport the items. We do not allow pickup truck or trailer transportation.  You are responsible for all rental items during the rental period, including the transport time.

Pick up times are available the day before your event from 12:00 pm-4:00 pm.  Return times are the day after your event from 12:00 pm-3:00 pm.

Can I make changes to my order?

As long as items are not reserved by another client, you can make quantity changes (plus or minus 25 settings) to your order up to two weeks before your event date.  All rental orders must be finalized at least 14 days prior to the event date with payment in full.

How long is the rental period?

The rental period is typically three days (the day before through the day following the event).  However, we are flexible and can discuss the specific needs for your event.

What if something breaks?

Accidents will happen.  Because of this, we require a copy of your license and a credit card on file.  If any rented items are damaged (lost, chipped, cracked, or broken), we will charge your credit card on file three times the rental rate in order to replace the item. 

 

Do I have to wash everything myself?

Nope, we do the washing.  However, you will need to wipe or rinse the dishes/tableware, removing all food and debris, before repacking in the crates or bins.  Repacking directions and a checklist will be provided upon delivery.  Be sure to make arrangements with your caterer, event coordinator, or family and friends to manage the wiping and packing.

Will you set the tables?

Often the caterer, event coordinator, or family members set the tables.  Please note that placing the plates well takes some time and finesse.  We would also love to set the tables for you, and can provide a quote for this additional service.

© 2018 by Flying China, LLC

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